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  • Support Plans

    Expert 24/7 dedicated support team

Standard Premium Premium Plus Support is available during business hours. Support is also available 365, 24×7 for services issues depending upon your support packages purchased and severity of our issue, please refer to support conditions for further information.
MON – FRI
9AM – 5.30PM		 24x7x365 24x7x365
Free Software Upgrades
Email Support in English
Email Support in English
24/7 Knowledge Base Access
Familiarisation Training
Phone Support in English
Maximum Number of Technical Contacts Two (2) Four (4) Unlimited
Response Times (Targeted) Guaranteed response time of 4 hrs. P1: 0.5 hour (contact via phone) P2: 1 business hour Guaranteed response time of 4 hrs. P1: 0.5 hour (contact via phone) P2: 1 business hour Guaranteed response time of 4 hrs.
Number of Cases/Month 8 in the first month, 2 there after. Unlimited Unlimited
Priority Queuing of Calls and E-Mails
Designated Technical Account Manager
Monthly Service Review
Flexible Bundle of Call off Days
Support Cost 0% 0% 15%
Minimum Monthly Support Fee £0 £100 £200
FlexiScale provides around the clock support services for FlexiScale products and now provides three levels of commercial support offerings for FlexiScale: Standard, Premium and Premium Plus. You can choose between any of the three plans and can change or upgrade your plan at any time. Regardless of which support tier you select, we will provide the support necessary to resolve any issues regarding the installation, operation and use of FlexiScale. You will receive a login to allow you to access the FlexiScale technical support portal. All plans provide support for FlexiScale services. We can help you install, configure and understand our service features and get you up and running as quickly as possible.
Standard Support
All FlexiScale customers are automatically entitled to receive our free Standard support. Customers receive immediate 24×7 access to the support portal and our technical knowledge base. Also you get access to 1-on-1-email support from our technical team to help with any issues during our local business hours and have access to our familiarisation training.
Premium Support
In addition to everything you get in the Standard Plan, this plan gives you priority over other support requests, available 24×7 by phone or email for urgent issues as well as the ability to raise an unlimited number of calls in a month. Pricing is set at 10% of the monthly list price of your FlexiScale cores (with a minimum of £100 per month).
Premium Plus Support
This plan includes all of the components of Standard and Premium support, along with a dedicated Technical Account Manager, monthly service reviews and a bundle of professional services days to help with installation, configuration or other operational tasks to ensure FlexiScale services and features are serving your business requirements. The number of professional services days available depend on how many cores you have committed to per month: Up to 150 cores, 1 day per year 151 to 500 cores, 3 days per year 501 cores upwards, 5 days per year Pricing is set at a 15% of the monthly list price of your FlexiScale cores (with a minimum of £200 per month). Support Image

For more information contact sales here (note need to link this to contact form page)